Privacy Policy

Effective Date: 28 February 2026

1. Introduction

SipTel Pty Ltd respects your privacy and is committed to protecting personal information in accordance with the Australian Privacy Act 1988 and applicable data protection laws.

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when providing telecommunications services, including VoIP, hosted PBX systems, internet services, and integrations with the WhatsApp Business Platform via 3CX.

By using our services, you agree to the terms outlined in this policy.

2. Who We Are

SipTel Pty Ltd

ABN: 51 652 932 922

Sydney, New South Wales,

Australia Email: privacy@siptel.com.au

If you have questions regarding this policy, please contact us using the details above.

3. Information We Collect

We may collect and process the following types of personal information:

3.1 Customer Information

• Full name

• Business name

• Phone number

• Email address

• Billing address

• Payment details

3.2 Communication Data

When using services that integrate with the WhatsApp Business Platform or 3CX, we may process:

• Phone numbers of message senders and recipients

• WhatsApp message content

• Message timestamps

• Message status data

• Call logs and metadata

• Voicemail recordings

• IP address and device information

We do not access message content unless required for technical support, troubleshooting, or compliance purposes.

4. How We Use Your Information

We use personal information for legitimate business purposes, including:

• Providing telecommunications services

• Routing and managing calls and messages via 3CX

• Enabling WhatsApp Business messaging

• Customer support and technical troubleshooting

• Billing and account management

• Improving system performance and security

• Complying with legal and regulatory obligations

We do not sell personal information to third parties.

5. WhatsApp Business Platform

When you communicate with a business using our WhatsApp integration services:

• Messages are transmitted through the WhatsApp Business Platform operated by Meta Platforms, Inc.

• Meta may process message metadata in accordance with its own privacy policy.

• SipTel processes message data solely to deliver messaging services through 3CX and associated systems.

Use of WhatsApp is also subject to Meta’s terms and privacy policies.

6. Data Storage and Security

We implement reasonable technical and organisational measures to protect personal information, including:

• Encrypted data transmission using TLS

• Secure hosting environments

• Role based access controls

• Authentication and password protection

• Firewall and network security protections

Data may be stored on secure cloud infrastructure located in Australia or other jurisdictions depending on the hosting provider.

We retain data only as long as necessary to provide services and comply with legal obligations.

7. Disclosure of Personal Information

We may disclose personal information to:

• 3CX for PBX and communications processing

• Meta Platforms, Inc. for WhatsApp message delivery

• Cloud hosting providers

• Payment processors

• Legal or regulatory authorities when required by law

We ensure that service providers are subject to confidentiality and data protection obligations.

8. Access and Correction

You may request access to the personal information we hold about you. You may also request correction of inaccurate or outdated information.

Requests can be made by contacting privacy@siptel.com.au.

9. Data Deletion Requests

You may request deletion of your personal information, subject to legal, regulatory, or contractual obligations that require retention.

We will respond to deletion requests within a reasonable timeframe.

10. Cookies and Website Data

Our website may use cookies and analytics tools to improve user experience and monitor performance. This data does not typically identify individuals unless voluntarily provided.

11. Third Party Links

Our website or services may link to third party platforms, including WhatsApp. We are not responsible for the privacy practices of external websites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be published on our website with a revised effective date.